Lanai Riverside Apartments Mackay Accommodation

Reviews of Lanai Riverside Apartments Mackay Accommodation

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  Andrea wright Added July 23, 2023

  ★ ★ ★ ★ ★
  Beautifully appointed apartments, immaculately clean and offering a little taste of luxury and amazing views of the river. There was everything we needed for our 4 night stay. The staff are super friendly and helpful and couldn’t do enough for us.
  Close to the main shopping centre and a walking distance to local bars and restaurants.
  Would book there again in a heartbeat.
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  Ash Davidson Added July 10, 2023

  ★ ★ ★ ★ ★
  We had a great stay. Room was very nice. I asked for a room with a view in the special requests section when booked online and it seems they actually read that and gave us a room with a view of the river.
  All the staff I dealt with were warm and friendly.
  Would %100 stay there again. Close to the Austral for a great steak as well.
  Thanks again for a great stay.
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  Bernd C. Schmid Added July 05, 2023

  ★ ☆ ☆ ☆ ☆
  I had a terrible experience at this property, which I would not recommend to anyone. I stayed there three times for a work-placement. The appliances were not working on multiple occasions since the staff doesn't seem to check them, and the staff had no knowledge of the room configurations. They initially booked me into the wrong room and it took one day to get a new room. On the change over day it took 4 hours to get a new room, during which they provided no assistance with my luggage and did not offer any compensation for the inconvenience. They also made the mistake of cleaning the old room first before moving me to the new one, making me wait outside even longer in the burning sun. They didn't offer me an air-conditioned area to wait during the changeover or even offer us any drinks. On one occasion the air conditioning was faulty and when I reported it to the staff, they said it was working fine but broke down two days later, leaving me without any air conditioning for two days in that hot tropical climate. The staff did not offer to move me to a different room for two days. It seems that the main goal of this property is to make as much money as possible without providing appropriate service, and it should be considered more as an investment property money making exercise rather than a hotel. The only upside is that the rooms are large but they are tired.
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  James Calvaruso Added June 29, 2023

  ★ ★ ★ ★ ★
  Stayed overnight due to a business meeting and was pleasantly surprised at the large size of the room I stayed at. The room was clean and well presented and the staff were absolutely wonderful and friendly. Would happily stay again.
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  Ahmad Added June 28, 2023

  ★ ★ ★ ★ ★
  Stayed several times and for me this is one of the nicest apartment hotels that I have seen. I have yet to stay in a better accommodation in Mackay. The apartment is full size, and is two to three times the size of a normal five-star hotel room. It also has two car parks.
  The living area is very large, with a full size TV, and the views from the high floor were great. They also have a good swimming pool, a sauna and BBQ area.
  The staff are polite, friendly and welcoming. Thank you.

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